Privacy should feel clear, not complicated.

01

Information we collect

We collect information you choose to provide so Ava can deliver its features and keep your information available across your devices.

• Account information: email address, user identifier, preferred name, language and timezone.
• Health and wellbeing information: cycle dates, symptoms, moods, pregnancy or postpartum information, fertility observations such as BBT, ovulation tests and cervical mucus, and other logs you add.
• Journal and user content: journal entries, optional photos, voice notes, titles, tags and attachments.
• Beauty information: routines, products, progress photos, skin or hair scans and the observations you save.
• Community information: Safe Space posts, comments, reactions, reports and saved posts.
• Technical information: device and app information needed for authentication, security, diagnostics, notifications and basic service operation.

02

How we use information

We use your information to provide and personalize Ava, calculate cycle estimates, sync your records, create requested reports, send reminders you enable, protect accounts, support subscriptions, respond to support requests and improve reliability.

Ava provides wellbeing organization and educational pattern support. It does not diagnose conditions, replace a clinician or provide contraception advice.

03

Sharing and service providers

We do not sell personal data and do not use sensitive data for cross-app advertising. We may share limited information with service providers that help us operate hosting, authentication, email delivery, subscriptions, notifications, security and customer support. They may process information only to provide those services to Ava.

We may disclose information when required by law, to protect users or the service, or as part of a corporate transaction subject to appropriate safeguards.

04

Storage and security

Ava sends account information over encrypted connections and separates cloud records by account. Sensitive journal and journey payloads are encrypted on the server. Local profile and activity caches use iOS data protection.

No service can guarantee absolute security. We limit access, monitor our systems and continuously improve safeguards appropriate to the sensitivity of the information.

05

Your choices and rights

You can edit many records and preferences directly in Ava. From Profile you can export your information or permanently delete your account, including associated profile, cycle, journal, routine and scan data.

You can disable notifications in Ava or iOS Settings, revoke camera, microphone or photo access through iOS Settings, and turn the journal’s Face ID lock on or off. Depending on where you live, you may also have rights to access, correct, delete, restrict or object to certain processing.

06

Safe Space and public content

Safe Space is designed for anonymous participation, but content you post can be seen by other members. Do not include identifying details you do not want others to see. Ava may review reported content and related account information to enforce community rules and protect users.

07

Children

Ava is not directed to children who are not old enough to consent to use of the service under applicable law. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and delete it where required.

08

Changes and contact

We may update this notice as Ava evolves or legal requirements change. We will update the effective date and provide additional notice when a change materially affects your privacy choices.